Have a question?

Check out our FAQ to see if you can find an answer to your question.

Frequently asked questions

What is Smiles by Design?

What is the Smiles by Design treatment?

This treatment involves wearing a series of removable, clear aligners for at least 22 hours a day, which gradually straightens your teeth.

What do the aligners look like and what are they made of?

The aligners will look like clear shells for your teeth with gradual changes intended to shift your teeth. The material is clear making it hard to spot in the mouth.

How will clear aligners straighten my teeth?

Your treatment plan will determine and design aligners that will apply the right amount of force on the right places to shift your teeth to create the desired effect.

Am I guaranteed straighter teeth with Smiles by Design aligners?

We are unable to guarantee a particular result, however we encourage you to share your goals for the process so that we can include it in your treatment plan.

How do I get started with Smiles by Design aligners?​

Click here to begin the process of getting Smiles by Design aligners.

Has Health Canada approved Smiles by Design treatment?

All materials are approved by Health Canada and are safe to use.

What are the risks of the treatment?

Smiles by Design treatment is very safe and all materials are approved by Health Canada. A concern for some people is that because of the shifting teeth, your bite can be affected. However, this change is inevitable and can occur with any teeth straightening options, including going to the orthodontist directly.

What is the treatment process?

What is a 'treatment process'?

The treatment process is the orthodontist’s plan to straighten your teeth.

How do I prepare the impression material?

Brush and floss your teeth before you begin. Open the first impression material pack and fold the two halves to join the material. Quickly mix the white and purple putty together until it is a uniform color. Roll the putty into an evenly shaped log that is about 4” in length and pack it evenly into one of the impression trays.

How do I make a good first impression?

Press the tray firmly into your upper teeth with even pressure, placing the most pressure on the back teeth, and hold the tray in place for 3 minutes. Avoid wiggling or moving the tray during this time. After this, place the tray on a clean surface and use paper towel to gently remove any excess liquid from the mold of your teeth (careful not to damage the impression). Repeat the process 3 more times to finish with 2 upper molds and 2 lower molds.

What do I do once I’ve finished taking the impressions?

Once you have finished taking your 4 impressions, place the 4 impressions in the return bag. Make sure the return bag is sealed properly. Stick the return label to the bottom of the box, seal the box with the provided sticker, and drop the box off at your local FedEx store by the posted return date (found on the back side of the box).

How do I make sure to get a good impression on the first try?

Here are some simple tips to consider:

  • Do not bite down on the tray
  • Keep the tray still when it is in your mouth
  • Make sure you press the tray firmly and evenly into place
  • Make sure you put the most pressure on the back teeth
  • Only open one set of materials at a time

How often will I receive my aligners?

Depending on your plan you will receive a set of aligners on a monthly basis or all of them at the beginning of the treatment. Along with the aligners, you will receive a custom treatment plan that is unique to your needs.

How long will it take to receive the impression kit?

The impression kit should arrive within 2-6 business days.

Once I send my impressions, how long will it take to receive my first set of aligners?

Once we receive your impressions, you will receive your clear aligners within 2 weeks.

What should I do if the impression trays do not fit my mouth?

If the impression trays do not fit in your mouth, contact us so that we can send you another set that is better suited for your mouth size.

How long does the entire treatment process take?

The time frame from start to finish is different for every individual. The process can take anywhere from 6 months to 2 years but most cases will only last 10 months. Once our team of orthodontists review your case, you will get an estimated time frame.

Should I continue to see my orthodontist throughout this process?

We recommend to regularly check in with your dentist throughout this process.

Can I get aligners for just my top or bottom teeth instead of both?

Options are available to get aligners for just your top or bottom teeth.

How long does it take to get my aligners?

From the moment you order your impression kit to the moment you receive your aligners in the mail, your process will take an average of 2-3 weeks. You will receive updates during each step of the process and each update will give you an estimated time. If you dont get an update by the estimated timeline, feel free to contact us for more information.

Why should I trust Smiles by Design?

Who will be making my aligners?

Our team of highly trained orthodontists will be reviewing your case, Creating your treatment plan, and giving their seal of approval before you receive your aligners. We also use a team of skilled designers to create your aligners and give you the best possible service.

What are the main benefits of using Smiles by Design aligners?

These aligners are removable and invisible, making it difficult to spot. Additionally, there are no metal brackets or wires causing sores in your mouth.

How will the treatment affect my life?

Do the aligners or the impressions hurt?

Taking the impressions will not hurt. However, throughout the process of using the aligners you may experience slight discomfort. To alleviate this discomfort, we recommend taking ibuprofen or acetaminophen. Consult a doctor before taking any non prescribed medication.

How often should I wear the aligners?

Wear the aligners for at least 22 hours a day, making sure to take them off for eating, brushing teeth, and cleaning them.

How is Smiles by Design different from other teeth straightening options?

Unlike braces, Smiles by Design aligners are virtually invisible and removable. You don’t have to change the way you brush and floss your teeth and you can continue to eat whatever you’d like.

Will anyone be able to tell that I’m wearing aligners?

Smiles by Design aligners are clear and very discrete. Others may not be able to tell that you’re wearing them.

Can I take off my aligners whenever I need to?

You can take off your aligners to eat, brush your teeth, and floss. However, we recommend wearing them for at least 22 hours a day to get the best result.

Are there any food restrictions during my treatment plan?

Since you are able to remove the aligners, there are no food restrictions.

Will wearing the clear aligners affect my speech?

You may notice a slight lisp at the beginning of your treatment, although this should go away within a few days.

Will I need to wear a retainer after my treatment to prevent my teeth from shifting?

You may require a retainer after your treatment. We will discuss and assist you with that at the end of your treatment.

How do I take care of my aligners?

How do I clean my aligners?

Firstly, always brush your teeth before putting in your aligners and make sure to take them out to eat. To clean the aligners after use, mix liquid soap in a cup of warm water and let your aligners soak in that solution for about 20-30 minutes. Then simply rinse your aligners clean. You can also use a soft-bristle toothbrush to clean them. Never use hot water as it can damage the material.

How often do I clean my aligners?

To keep your aligners clean and maintain their transparency, clean them at least once a day.

What should I do if my aligners get damaged or lost?

If your aligners get damaged or lost, you can order a replacement set on the website.

Couldn't find what you need? No worries!

Send us a message on the website or send us an email to get an answer ASAP.

We want to support you through your clear aligner journey